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Engage at a glance
Tata Communications DIGO Engage is an opti-channel customer interaction manager, leveraging AI-powered chatbots and contextual agent handover. It enables personalized interactions across a suite of channels impacting efficiency, marketing ROI, and revenue while fostering lasting relationships across the customer lifecycle.
Seamless & contextual agent assist
Elevate customer experience by seamlessly integrating human assistance when needed.Empower agents with context, enabling them to provide personalized support during conversations.
Personalized bi-directional campaigns
Unlock the power of smart segmentation and multiple channels working seamlessly, to deliver the right message to the right audience.
Conversational brilliance at scale
Harness the power of AI-powered conversational chatbots to infuse automated human-like interactions.
Discover how Engage 2.0 can help you master conversational experiences to the last mile
Bi-directional Multichannel
Interactions
Multi-channel campaigns
Multi-channel campaigns
Move away from vanilla broadcast campaigns to bi-directional campaigns across multiple conversational channels
Informed decision-making
Informed decision-making
Generate custom reports for labelled contacts attributes and respective campaigns, enabling data-driven strategies for effective engagement and growth
Precise segmentation
Precise segmentation
Create custom attributes & labels to categorize customers and conversations, allowing targeted engagement and prioritization
Efficient workflow design
Efficient workflow design
Tailor workflows for each label, optimizing routing and handling of interactions
AI-powered Conversational
Chats
Natural language processing
Natural language processing
Enable seamless human-like conversations by understanding and responding to natural language inputs
Intent recognition
Intent recognition
Accurately identify customer needs and intents, ensuring contextually relevant responses
Contextual guidance
Contextual guidance
Provide assistance based on ongoing conversation context, delivering precise solutions
Contextual Agent
Handover
Seamless transition
Seamless transition
AI chatbots smoothly transfer conversations to agents, ensuring uninterrupted support
Dynamic assignments
Dynamic assignments
Conversations are allocated to teams with automated routing logic for cohesive and informed responses
Swift canned responses
Swift canned responses
Agents use short codes for quick, pre-defined replies, boosting efficiency in responses
Use case you might be interested in
We connect you to the world.
Why TATA COMMUNICATIONS DIGO is a
Great Choice
Technical features for developers
- Messaging delivery measurement (Success/Failure Delivery, Submit)
- OLAP applying multiple business parameters (Channel, Enterprise, Region)
- Digital channel integration – App, Web, Email
- Seamless Integration with Omnichannels
Got Questions. We’ve got all your answers!
What sort of campaign capabilities does TATA COMMUNICATIONS DIGO Engage have?
TATA COMMUNICATIONS DIGO Engage lets you develop targeted, multi-step automated Voice, SMS and Omnichannel marketing programmes. Campaign templates are available to use, or you can customise or develop your own marketing campaign flows.
Can I use TATA COMMUNICATIONS DIGO Engage in conjunction with other outbound marketing and campaign tools?
Yes. TATA COMMUNICATIONS DIGO Engage provides multiple integration points for 3rd party application integration. Digital channel integration is available with Apps, Web, Email, and Omnichannels. Re-usable business processes can be applied, for faster campaign launch. Integrated billing & reconciliation.
Does TATA COMMUNICATIONS DIGO Engage come with any reporting capabilities?
Reporting and Analytics (OLAP) capabilities are built in. Analysis based business parameters, such as Channel, Enterprise, Region can be applied. Messaging delivery measurement reporting is available (Success/Failure Delivery, Submit)
How can I establish 2-way customer engagement?
It’s easy to build 2-way customer communications campaigns with TATA COMMUNICATIONS DIGO, whether using Voice, SMS or Omnichannel channels.
