The Programmable SMS Service enables Customer to send and/or receive short messaging service (SMS) using Supplier’s relationships with Network Providers. Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic and messaging platform(s). Supplier shall also allow Customer access to the Portal for account management and monitoring of usage. Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form. The Service is available to/from destinations as specified on the Site from time to time and in the Customer Order Form.

The Programmable Voice Service enables Customer to create voice call flows using voice components such as inbound calling, outbound calling, call recording and storage, and other functions related to the call (e.g . call transfer, call reject and session management). Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic and voice platform(s). Supplier shall also allow Customer access to the Portal for account management and monitoring of usage. Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form. The Service is available to/from destinations as specified on the Site from time to time and in the Customer Order Form.

The Omnichannel Messaging Service enables Customer to send and/or receive messages using Platform Partners. Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic and messaging platform(s). Supplier shall also allow Customer access to the Portal for account management and monitoring of usage. Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form. The Service is available to/from destinations as specified on the Site from time to time.

• Anonymize Voice
• Anonymize SMS

The Anonymize Service enables Customer to create anonymized voice or SMS flows. Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic and voice/messaging platform(s). Supplier shall also allow Customer access to the Portal for account management and monitoring of usage.
Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form. The Service is available to/from destinations as specified on the Site from time to time and in the Customer Order Form.

The Authenticate Service allows Customer to use Supplier’s cloud-based communications platform and APIs to support web-based authentication of End Users using one or more authentication methods. For example:
(i) One-time passcode (OTP): Customer’s application requests the creation and transmission of a one-time passcode (OTP), which allows identity verification of End-Users using SMS, voice, email or other channels and
(ii) One-tap authentication (OTA) enables authentication via the mobile operator of the end-user, eliminating the need for passwords.

Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form.

The Email Service enables Customer to send and/or receive emails. Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic. Supplier shall make Email Service available via integration to Supplier's application(s). Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form.

The TATA COMMUNICATIONS DIGO WYZE Service enables Customer to automate communications and augment responses using the Supplier’s conversational AI engine, which simulates and processes conversations, understands meaning and intent, and suggests actions. Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic. Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form.

The Engage Service enables Customer access to campaign management services over multiple communication channels. Supplier shall make APIs available allowing Customer to connect its application(s) with Supplier’s programming logic. Supplier shall make Engage Service available via integration to Supplier's application(s). Customer shall have the ability to select from service and commercial options as specified in the Customer Order Form.

The Connect Service enables Customer to connect its application(s) with third party applications as selected in this Customer Order Form (such as Tata Communications Connect SMS for Salesforce, Tata Communications Connect SMS for Webex and Tata Communications Connect SMS for Genesys Cloud CX) in order to send and/or receive Messages. Customer shall have the ability to select from the service and commercial options as specified in the Customer Order Form.