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Contact your customers on their channel of choice
Technical features for developers
Ease of integration and comprehensive documentation makes it simple to use our WhatsApp API, to engage with your customers
- Engage Platform
- REST API and SDK
- User portal, with integrated analytics
- Sandbox environment and test tools
Got Questions. We’ve got all your answers!
How does the TATA COMMUNICATIONS DIGO WhatApp solution work?
WhatsApp is one of a number of ChatApps that are supported by TATA COMMUNICATIONS DIGO. We embed WhatsApp directly into your existing applications and provide communications orchestration capabilities to ensure completely aligned customer engagement across all channels.
How can I integrate WhatApp into my existing customer communication flows?
It’s easy to connect with your customers for things like marketing campaigns, alerts and notifications, or customer service and support. We provide the tools to help you make WhatApp integration quick and easy.
If I use WhatsApp, can I still send standard SMS messages to my customers?
The best approach is to request your customers what their preference is and then send communications via their medium of choice. Of course the option still exists to use both WhatsApp and SMS if needed.
I am already using WhatsApp to communicate with my customers, does this create any issues?
If you already have a WhatsApp Business Account, it’s even easier to integrate WhatsApp with our broader communications orchestration capabilities.
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