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Technical features for developers
Ease of integration and comprehensive documentation makes it simple to use our AI engine, to help you engage with your customers
- Unified AI (UAI) Platform
- Sandbox environment and test tools
- User portal, with integrated analytics
- REST API and SDK
Unified AI® is a trademark of UIB Holdings Pte. ltd.
Got Questions. We’ve got all your answers!
How do I use conversational AI as part of agent interaction with customers?
The AI tool can identify information as part of a live agent call and prompt agents with suggestions for responses to customers questions, or about actions to take when dealing with particular situations. This reduces agent training time and also gives agents the confidence to be able to close calls without the need to forward them to other agents or to supervisors.
Can conversational AI be integrated into my chatbot flows?
While the chatbot can be scripted it is also a good idea to integrate AI capabilities into the bot, so that it is able to provide some intuitive responses to customer queries and requests for information.
How can Conversational AI be used as part of a call deflection strategy?
If customers are interacting with a chatbot, the more intelligence you can build into the bot, the better the chance there is to be able to complete a transaction automatically, without the need to involve a live agent.
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